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IT Technical Infrastructure Specialist

Abdullah Zulkifli

What do I like most about my job?

I have over sixteen (16) years of experience as an IT Infrastructure Service Engineer with a background in project management. I am highly motivated to engage in activities that have technical and mechanical requirements as they relate to quality and accuracy, both of which are critical. One of my strongest qualities is my ability to concentrate on this kind of work. I have a natural predisposition for using common sense in comprehending and carrying out written or oral instructions or explanations of systems or explanations of system procedures and/or maintenance, by diagram or explanation, in technological or basic language.

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What I Do

Technical Lead

I’m in charge to lead projects by streamlining the understanding of a project lifecycle from inception to completion, working across functional teams, managing scope, schedule, budget, status, health, risks, and issues. Working closely with stakeholders and vendors in order to complete the project by focusing on info gathering and preparing complete reports that showcase the projects’ overall workflows and challenges comprehensively.

Trainer and Awareness

Craft and conduct end-user training for all the in-house developed software and other IT related training programs for existing employees and new hires across the organization. I’m also responsible for creating and maintaining IT documentation, including training materials, workflow, process, and policies.

Security Lead

Responsible to ensure that all work being completed across the various disciplines in IT are assessed in terms of vulnerabilities and exposure to internal or external attack.

Open Source Researcher and Improvement

Responsible for learning and research of open source technology, with a goal to minimize the expenses and able to create and present the products to the organization.

Infrastructure System Administrator

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. My participation in technical research and development to enable continuous innovation within the infrastructure and ensuring the system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners.

Management

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

SAP Basis Support Administrator

As SAP Basis Support is to ensure users can access without any issues. Executing daily operational activities related to SAP environment including; transports, setup/configuration, operational SAP monitoring, troubleshooting, and error handling.

Personal Qualities

Leadership

My career began in positions of team leader and engineering manager at information technology businesses. I've had the opportunity to work in positions that required people management. Throughout my career, I've gathered a wealth of knowledge, developed and enhanced my talents, learned to take ownership of difficult challenges, and mastered the art of managing complex procedures.

Creativity & Innovation

Creativity is the main attribute when we are facing conflict in the meeting which is required a diversion skill in a positive way of resolving the issues.

Problem Solving

Ability to gather as much information as I can and let intuition, logic, and innovative thinking drive the best solution.

Verbal Communication & Written

Provide an explanation during the meeting or discussion with the team to get a final conclusion before going with the development; this is how I deal with folks who run into problems.

Presentation

Lead the presentation for newcomers, brief the IT policy and create awareness to the organization how important the IT security.

Motivated

I put the most effort into my work, an assignment given and learn from past mistakes and failure.

Resume

12 Years of Experience

Experience

2013 - Current

ECERDC

IT Senior - Infrastructure

Technical Lead Responsible to lead projects by streamlining the understanding of a project lifecycle from inception to completion, working across functional teams, managing scope, schedule, budget, status, health, risks, and issues. Working closely with stakeholders and vendors in order to complete the project by focusing on info gathering and preparing complete reports that showcase the projects’ overall workflows and challenges comprehensively.

Infrastructure System Administration, My responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related to IT infrastructure. My participation in technical research and development to enable continuous innovation within the infrastructure and ensuring the system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners.

2nd Level Technical Support, One of my task to make sure that all the system in the organization running smoothly with least interruption and ensuring all users get maximum benefits from the systems. I’m the person who active participant during department/division meetings as I always love to recommend new approaches, policies, and procedure that affect continual improvement and efficiency of the IT department as a whole .

SAP Basis Support Administrator, As SAP Basis Support is to ensure users can access without any issues. Executing daily operational activities related to SAP environment including; object transports, setup/configuration, operational SAP monitoring, troubleshooting, and error handling.

2010 - 2013

International Multilateral Partnership Against Cyber Threat (IMPACT)

Head of IT

As Head of IT, I’m responsible for managing three (3) departments; IT, Administration, and Building Maintenance & Security. Evaluate information systems personnel and contractors/vendors to design, develop, implement, operate, and administer computer and telecommunications hardware, networks, and information systems. Analyze the business requirements of all departments to determine their technology needs.

2006 - 2010

GHL System Berhad

IT Infra and SAP System Support

SAP Analyst Support. As SAP Support Analyst I will responsible for supporting SAP systems to meet fully all business requirements across a number of SAP Administration modules and provide an excellent service to the SAP User community. This includes the running of Interfaces, providing Help desk support and reports.

IT Infrastructure Engineer. As an IT Infrastructure Engineer, My responsible to install, maintain, upgrade, and continuously improve the company operating environment. To maintain the ongoing reliability, performance, and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems, and planning for growth, and also responsible for the overall operation and maintenance of the data center

Technical Skills

Project Management

95%

Technical Lead Management

90%

Technical Paper Writer

85%

Open Source Research

90%

Website Skills

Web Design

95%

Print Design

65%

Logo Design

80%

WordPress

90%

Coding Skills

JavaScript

85%

PHP

70%

Python

60%

Perl

75%

HTML / CSS

100%

Product Specialist

Windows Server Administrator

85%

Active Directory Configuration

80%

SAP Basis Administration (Business One)

80%

SAP Basis ECC6

75%

VMware Management and Administrator

85%

Hyper-converged SimpliVity

80%

Nextcloud Setup and Configuration

80%

Linux Ubuntu and Open Source Product

85%

Project & Achievements

My Works

Technical Lead of Development e-Leave System

ECERDC

The development of the system involved a requirement study, process/workflow, paperwork, documentation, and user acceptance test. The objective of the system to empower the organization by automating the leave applications and to replace old fashion hard-copies form.

Establish of IT Governance Frameworks for Disaster Recovery Plan

ECERDC

The governance is purely to support the organization for the Disaster Recovery Plan in Pahang Technology Park, and to improve current ICT governance. This is to improve the existing structure, as currently the organization only has one site for DR.

Implementation Document Management System: DMS

ECERDC

The development started in May 2015 which consists of Finance division as proof of concept (POC), the POC run for three (3) months to ensure the stability of the system, and to meet the division’s needs. The system has qualified and running live successfully in December 2016. At the same time, develop an awareness of the entire organization on the usage of the system. The main function of the system is to provide a comprehensive solution for managing on the creation, capturing, indexing, storing, retrieval, and disposition of records and information assets of the organization

Technical Lead and Implementation of Investment Management System (IMDS)

ECERDC & MAMPU

Lead the technical and co-develop the system with government authority (MAMPU). The key objective is to establish the process and procedure for investment division to monitor their project progress, costing, and availability sharing of the information to center authority.

Establish of Tender Plan and Process for Server Upgrade

ECERDC

My involvement in this project were to establish paperwork, objective, plan and tendering process for server upgrade. The primary objective is to replace the existing server infrastructure with a larger capacity and higher performance solution, which includes supply of hardware, software, maintenance, support, licenses and trainin

IT Awareness Training

ECERDC

Providing understanding, awareness and updates on latest technology in the market and IT department's latest project to the organization and top management. Conduct awareness of the IT general policy and the usage of software and hardware to new staff.

Technical Lead Implementation for Network Upgrade

ECERDC

Develop and coordinate an agile sprint schedule for designated network architecture and applications. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members, within IT and individuals within vendors to identify and resolve issues, coordinating project deliverables, and ensuring that vendors adhere to quality standards.

Development of Tender Plan for Network Upgrade

ECERDC

The objective of the project is to aim at improving the current network infrastructure which consists of EOL and obsolete technology equipment, as the equipment is nine (9) years of age. The current system is prone to breakdowns and this will impact the performance and security of the infrastructure. The Project started in March 2017 and successfully awarded to a vendor in June 2017. The process of the tender involved; preparation and constructing the paperwork, planning, evaluating, and briefing to the selected bidder.

Development of Staff Portal

ECERDC

The development of the staff portal involved; requirement study within the internal staff, human resources, and user acceptance tests. The objective of the portal is to keep employees up to speed on various happenings within the company and they can use it as a way of communicating by posting various newsletters, articles, and company training documents

Technical Lead of ECERDC Corporate Website

ECERDC

Lead of the technical requirement study and user survey for the development of the corporate website. The main objective is to provide quality content in the website with search engine optimization capabilities, well organized content, user-friendly site and to increase conversation rate

Technical Lead for Upgrading Server Infrastructure Simplivity

ECERDC & TM

Develop and coordinate an agile sprint schedule for designated server architecture and applications. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members, within IT and individuals within vendors to identify and resolve issues, coordinating project deliverables and ensuring that vendors adhere to quality standards.

SAP Basis Support Administrator

ECERDC

Support, update and configure changes in SAP based on HR Module such as public holiday configuration. Install and configure all required SAP database servers and application servers

ITU‐IMPACTALERT – CYBERDRILL 2011 (Myanmar)

IMPACT

The Workshop was a joint effort of ITU and ASEAN Telecommunications and IT Senior Officials (TELSOM) that aimed to provide a platform for cooperation, information sharing, and discussion on cybersecurity and with particular focus on CSIRT/CIRT/CERT policies, procedures, best practices, challenges and opportunities among participants from ASEAN Member Countries, in particular, Cambodia, Lao PDR, Myanmar and VietNam (CLMV) and ASEAN Dialogue Partner.

Malaysia Governance Risk & Compliance (myGRiC)

IMPACT & MAMPU

Implement and monitor an assess ICT security compliance in Government (MAMPU) agencies in accordance with security best practices and the standard of MS ISO/IEC 27001:2007.

Open Source Researcher & Improvement

IMPACT

Responsible for learning and research of open source technology, with goal to minimize the expenses and able to create and present the products to the organization

SAP Upgrade and Enhancement

ECERDC

The project is a collaboration with the Vantage Point (Service Provider) and ECERDC. My role as a team leads for the SAP Basis and Human Resource (HR) functional.

Network Setup & Relocation

ECERDC

My role as Infrastructure lead responsible to relocate 3 offices including to decommission of a data center. The 3 offices consist of Menara 3 Petronas, Menara TA KL, and Cyberjaya Data Centre. The new location will be at Menara PJH Putrajaya.

ITU‐IMPACTALERT – CYBERDRILL2011 (Myanmar

IMPACT - ITU

The Workshop was a joint effort of ITU and ASEAN Telecommunications and IT Senior Officials (TELSOM) that aimed to provide a platform for cooperation, information sharing, and discussion on cybersecurity and with particular focus on CSIRT/CIRT/CERT policies, procedures, best practices, challenges and opportunities among participants from ASEAN Member Countries, in particular, Cambodia, Lao PDR, Myanmar and VietNam (CLMV) and ASEAN Dialogue Partner.

ITU-IMPACT ALERT - CYBER DRILL 2012 (Jordan)

IMPACT

In this cyber drill, each participating country’s CIRT/CERT team will be divided into 2 roles, representing “player” and “observer”. The player will execute the incident handling process, analyse the threats and mitigate the simulated attacks while observer will execute the communication roles and assist the player to mitigate the simulated attacks

Child Online Protection

IMPACT & MOTOROLA

COP aims to tackle cybersecurity holistically, addressing legal, technical, organizational and procedural issues as well as capacity building and international cooperation. Our children are our future. This universal fact, coupled with young people’s particular vulnerability in an online environment, made a specialized initiative within the larger GCA framework a necessity.

Internal Penetration Test

ECERDC

The objective of this assessment is to detect the vulnerabilities of the targeted host from the internal network (intranet). The host is under the responsibility of the East Coast Economic Region Development Council (hereinafter known as ECERDC).

Nextcloud Development & Implementation

ECERDC

My role as a team leads for development to establish cloud-based file sharing. The solution is 100% using open source such as Linux server. The cloud files sharing consist of data versioning, data retentions and capable to handle 200 users in the center and regional offices